FAQ, Policies, and Info for Parents

What To Wear & Bringubc_20160823_5609

Participants should wear comfortable athletic clothing and for those participating in the Gymnastics program, they will need to take off their shoes and socks. Hair should be tied back and jewelry will need to be removed.

We recommend that participants bring a water bottle and perhaps a healthy snack for after their program.

Code of Conduct

The Active Kids parent and participant code of conduct is available here: Parent/Participant Code of Conduct

Refund / Withdrawal / Transfer Policies

The Active Kids refund and withdrawal policies are available here: Refund Policy

Cancelled Programs

If a program you have registered for needs to be completely cancelled due to low registration or otherwise, you will be contacted by our office a minimum of 48 hours before the first session and you will receive a complete refund. For holiday and seasonal related facility / program / office / gymnastics drop in schedules, please refer to our main page.

Missed Classes

If you miss a gymnastics class, no make up classes are available. However, you may request a one time free family drop in pass from your coach or our main registration office. Only 1 pass per participant per term is allowed. Make up classes are not allowed for soccer, basketball, multisport, or specialized / custom programs or bookings.


We encourage all participants to register on a waitlist if your desired class is full. Within the first 3 weeks of class, we regularly open additional spots where possible. We will contact you directly by phone if a spot becomes available and you will be given 48 hours to respond and register with our main office. After 48 hours, your spot will be forfeited and offered to the next person on the waitlist.

Excel & Tramp and Tumble Assessments 

To register for an excel class and/or the advanced tramp and tumble class you must first complete an assessment, take a look below on how this can be booked

Booking An Excel Assessment

If you are already registered in one of our classes (for example Gym Kids 2, or Excel 1) and would like an assessment please ask your coach directly before your class. They will be happy to do the assessment during class time. *Please note not all requests may be accommodated on the same day. This is at the coaches discretion.

If you have never taken a class with us before and would like an assessment, please contact us at active.kids@ubc.ca to coordinate a booking. *Please allow a minimum of 3 business days to receive a response.

September 10th - December 2nd non class time assessments will only be available during the following times:

  • Monday, every 15 minutes from 5:00pm-6:00pm
  • Sunday, every 15 minutes from 10:45am-12:00pm

Once the assessment is complete the coach will inform you of the results and submit your evaluation a form to the main registration office for processing. Processing from the date of the assessment will require a minimum of 1 full week.

*Please note the coaches have final say on the recommended level of class.

**Please plan in advance if you are trying to have the assessment prior to a registration day.

***An assessment does not guarantee a spot in the program, all registration is first come first served

Photo / Filming Policy

Taking photos or filming is strictly prohibited by parents, participants, friends, etc. during the following Active Kids programs: Weekly Classes / Programs, Camps, Drop In times, and Private Lessons. This includes taking photos of your own child.

Photos may be taken by parents, participants, and organization representatives during: Group Bookings and Birthdays.

Parking & Traveling By Transit

We are happy to announce that all Active Kids families currently registered in a Gymnastics class may register for a FREE DROP-OFF / PICK-UP PARKING PASS!

The pass is directly linked to your license plate so you do not have to use the meters. The pass will allow you to park for 15 minutes at the Osborne Lot (located on Thunderbird Blvd immediately east of Osborne Unit 1) so that you can drop-off and pick-up your child at the gymnastics gym located in the Osborne Center.

Within 1 week prior to the start date of your gymnastics class, you will receive an email from Active Kids with a special link that allows you to register for the free pass. If you are currently registered and have not received the link, please contact us directly.

*Please note that paper copies for free pick-up and drop-off are no longer valid or accepted.

*Please note that all parking on UBC property is overseen by UBC Parking please contact them if you have any parking specific inquiries or technical issues registering for the free pass, parking.support@ubc.ca

BodyWorks Discounts!

Parents/Guardians of Active Kids participants are invited to use the BodyWorks Fitness Centre- we give you a 10% discount on a 20 visit Punch Pass, which are valid for 1 year. Some restrictions apply. Please contact the Registration Office for information, 604-822-0207.